Cancellation & Refund Policy
Effective Date: September 1, 2026
This Cancellation & Refund Policy explains the terms applicable to cancellation of rides and services booked through Driver Junction (DJ Cabs), a mobility platform operated by Aarambh Global Mobility Ventures Private Limited.
1. Ride Cancellation by Customer
Customers may cancel a ride through the Driver Junction application, subject to the applicable cancellation terms displayed at the time of booking.
Cancellation charges, if applicable, may depend on factors such as:
Time of cancellation
Whether a driver has already accepted the booking
Whether the driver has started travelling towards the pickup location
Whether the driver has reached the pickup location
Applicable operational or service conditions
Any applicable cancellation charge will be displayed to the customer where applicable.
2. Cancellation by Driver Partner
A driver partner may cancel a booking in certain circumstances.
Where a driver cancels a ride, Driver Junction may attempt to provide another available driver, subject to availability.
Customers will not be charged a customer cancellation fee solely because a driver partner cancelled the booking.
3. Cancellation After Driver Reaches Pickup Location
If a customer does not arrive at the pickup location within the applicable waiting period, the driver partner may be permitted to cancel the ride.
A cancellation or applicable fee may be charged in accordance with the terms displayed in the Driver Junction application.
4. Refunds
If a customer is eligible for a refund, the refund will generally be processed to the original payment method used for the transaction, where technically and operationally possible.
The time taken for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other payment service provider.
5. Failed or Unsuccessful Payments
If an amount has been deducted from a customer's account but the booking or payment was unsuccessful, the amount may be automatically reversed or refunded, subject to confirmation from the applicable payment service provider.
Customers should contact our support team if the amount is not received within the applicable processing period.
6. Duplicate Payments
If a customer believes that they have been charged more than once for the same booking or transaction, they may contact our support team.
After verification, any confirmed duplicate charge may be refunded through the applicable payment method.
7. Service Issues and Refund Requests
If a customer experiences a significant issue with a ride or service and believes that a refund or adjustment is appropriate, the customer may contact us at:
Email: support@djcabs24.com
Please provide the relevant booking details, registered mobile number, transaction information, and a brief description of the issue.
Each request will be reviewed based on the circumstances of the booking and applicable policies.
8. Non-Refundable Charges
Certain charges, fees, or services may be non-refundable where they have already been incurred or where applicable terms clearly state that they are non-refundable.
Any applicable charges will be communicated to the customer through the Driver Junction application or relevant booking information.
9. Refund Processing
Approved refunds will be initiated as soon as reasonably practicable.
The actual time for the refunded amount to reach the customer's account may vary depending on the payment method and the relevant financial institution or payment service provider.
Driver Junction is not responsible for delays caused by banks, card networks, payment gateways, or other third-party payment service providers.
10. Policy Changes
Aarambh Global Mobility Ventures Private Limited reserves the right to update or modify this Cancellation & Refund Policy from time to time.
Any updated policy will be published on this page with the revised effective date.
11. Contact Us
For cancellation, refund, payment, or booking-related queries, please contact:
Aarambh Global Mobility Ventures Private Limited
Brand Name: Driver Junction (DJ Cabs)
Email: support@djcabs24.com
Registered Office Address:
806 A, Levava Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow – 226010,
Uttar Pradesh, India
Driver Support: driver@djcabs24.com
Website: https://www.djcabs24.com
Last Updated: September 1, 2026