TERMS & CONDITIONS FOR DJ Cabs Bike Taxi CAPTAINS / DRIVER PARTNERS
DRIVER JUNCTION – DJ Cabs
Effective Date: 1 September 2026
Last Updated: 1 September 2026
These Terms & Conditions (“Terms”) govern the relationship between Aarambh Global Mobility Ventures Private Limited (“Company”, “Aarambh”, “we”, “us” or “our”) and any person who registers, is approved or uses the Driver Junction – DJ Cabs platform as a Captain, Driver Partner, Bike Taxi Partner or Delivery Partner (“Captain”, “Driver”, “you” or “your”).
Driver Junction – DJ Cabs is a technology-enabled platform operated by Aarambh Global Mobility Ventures Private Limited for facilitating Bike Taxi Services and Instant Courier / Parcel Delivery Services.
By registering on, accessing or using the DJ Cabs Platform, accepting a ride or delivery request, or otherwise providing Services through DJ, you confirm that you have read, understood and agreed to these Terms and the applicable DJ policies.
If you do not agree with these Terms, you must not register or provide Services through the DJ Platform.
1. DEFINITIONS
1.1 “Company”
Means Aarambh Global Mobility Ventures Private Limited.
1.2 “DJ Cabs Platform”
Means the Driver Junction – DJ mobile application, website, software, technology infrastructure and related digital services operated by the Company.
1.3 “Captain” / “Driver Partner”
Means an individual who has registered with DJ and has been approved to provide Bike Taxi Services and/or Instant Courier / Parcel Delivery Services through the DJ Platform.
1.4 “Customer”
Means a person who uses the DJ Platform to request a Bike Taxi Service or Courier / Parcel Delivery Service.
1.5 “Vehicle”
Means the approved two-wheeler registered on the DJ Platform and used by the Captain for providing permitted Services.
1.6 “Bike Taxi Service”
Means a transportation service facilitated through the DJ Platform where an eligible Captain provides transportation to a Customer using an approved two-wheeler, subject to applicable law.
1.7 “Delivery Service”
Means an instant courier, parcel, document, package or other permitted delivery service facilitated through the DJ Platform.
1.8 “Service Request”
Means a ride or delivery request submitted by a Customer through the DJ Platform.
1.9 “Fare / Delivery Charge”
Means the amount applicable to a Bike Taxi ride or Delivery Service as displayed or calculated through the DJ Platform, subject to applicable law and DJ policies.
1.10 “Captain Information”
Means information and documents provided by the Captain, including name, mobile number, photograph, driving licence, vehicle documents, bank/payment information, location information, verification information and other information reasonably required for operating the DJ Platform.
2. ABOUT DRIVER JUNCTION – DJ Cabs
2.1
Driver Junction – DJ Cabs is a technology-enabled platform operated by Aarambh Global Mobility Ventures Private Limited.
2.2
DJ Cabs facilitates technology-enabled access to:
Bike Taxi Services; and
Instant Courier / Parcel Delivery Services.
2.3
Depending on the applicable business model, DJ Cabs may facilitate:
service requests;
Captain matching;
ride and delivery information;
navigation and location features;
trip or delivery tracking;
customer and Captain communication;
payment facilitation;
customer support;
safety features; and
other related technology services.
2.4
DJ Cabs does not guarantee that a Captain will receive a particular number of rides, deliveries, Customers or earnings.
2.5
DJ Cabs may add, modify, suspend or discontinue any Service, feature or service area subject to applicable law and operational requirements.
3. ELIGIBILITY AND ONBOARDING
To become a DJ Cabs Captain, you must:
be at least 18 years of age or such higher age as required by applicable law;
possess a valid driving licence applicable to the Vehicle and Service;
provide valid and genuine identification and other required information;
provide valid Vehicle documents;
maintain legally required insurance;
possess any permit, registration, certificate or other document required by applicable law;
successfully complete DJ's onboarding and verification process;
comply with applicable traffic and transport laws;
meet DJ's Cabs safety and service requirements; and
provide accurate and complete information.
DJ may reject or suspend onboarding if documents or information are incomplete, expired, false, forged, misleading or cannot be verified.
4. DJ Cabs CAPTAIN ACCOUNT
4.1
You must provide accurate and current information while creating and maintaining your DJ Cabs account.
4.2
Your DJ Cabs account is personal to you.
You must not:
share your account with another person;
allow another person to operate using your account;
sell, rent or transfer your account;
create fraudulent or duplicate accounts;
use another Captain's account; or
provide false information.
4.3
You are responsible for maintaining the security of your account and login information.
4.4
You must immediately inform DJ if you suspect unauthorized access to your account.
5. CAPTAIN AND VEHICLE VERIFICATION
DJ Cabs may verify:
identity;
mobile number;
photograph;
driving licence;
Vehicle registration;
insurance;
applicable permits;
fitness or other legally required certificates;
pollution/emission certificate where applicable;
bank/payment information; and
other information reasonably required for safety, compliance and operations.
You must keep all required documents valid throughout your association with DJ.
If any required document expires, is cancelled, suspended or becomes invalid, you must immediately inform DJ and must not provide the affected Service until legally permitted.
Providing forged, altered or fraudulent documents may result in immediate suspension or termination and may be reported to the appropriate authority where required.
6. VEHICLE REQUIREMENTS
6.1
Only an approved two-wheeler registered with DJ may be used for Bike Taxi or Delivery Services through the Platform.
6.2
The Vehicle must:
be legally registered;
have valid insurance;
comply with applicable transport requirements;
be mechanically safe and roadworthy;
be reasonably clean and maintained;
have legally required safety equipment; and
comply with applicable law.
6.3
You must not use a Vehicle that has serious mechanical defects or creates a safety risk.
6.4
DJ may require Vehicle verification from time to time.
7. BIKE TAXI SERVICE
Where Bike Taxi Services are legally permitted and enabled by DJ:
7.1
You must provide the ride safely and in accordance with applicable law.
7.2
You must comply with all applicable requirements relating to:
helmets;
passenger capacity;
traffic rules;
speed limits;
vehicle safety; and
passenger safety.
7.3
You must not carry more passengers than legally permitted.
7.4
You must not ask or encourage a Customer to violate traffic or safety laws.
7.5
You must not provide Bike Taxi Services if you are not legally authorised to do so.
7.6
If Bike Taxi Services are restricted, prohibited or suspended by a competent authority or applicable law in a particular location, you must immediately comply with such restriction.
8. INSTANT COURIER / PARCEL DELIVERY
DJ Cabs may facilitate instant delivery of permitted:
parcels;
documents;
packages;
small commercial items;
food or other permitted goods; and
other lawful items accepted through the DJ Platform.
8.1
You must handle parcels with reasonable care.
8.2
You must deliver the parcel to the designated recipient or location provided through the DJ Platform.
8.3
You must not:
open a parcel without lawful reason or authorization;
consume or use the contents of a parcel;
intentionally damage a parcel;
steal or retain a parcel;
replace or tamper with the contents;
use parcel information for personal purposes; or
intentionally delay delivery.
8.4
You must not knowingly transport illegal, dangerous or prohibited items.
8.5
If you reasonably suspect that a parcel contains a dangerous, illegal or prohibited item, you should not proceed in a manner that creates a safety risk and should contact DJ support or the appropriate authority where required.
8.6
DJ Cabs may prescribe size, weight, value and category restrictions for parcels from time to time.
9. ACCEPTING SERVICE REQUESTS
9.1
Service Requests may be displayed through the DJ Cabs Platform.
9.2
You may review the relevant information before accepting a Service Request.
9.3
After accepting a Service Request, you should make reasonable efforts to complete it safely and professionally.
9.4
You must not deliberately accept a ride or delivery request without intending to complete it.
9.5
You must not manipulate the Platform to obtain rides, deliveries, incentives or financial benefits improperly.
9.6
Nothing in these Terms requires you to violate any law or safety requirement.
10. CAPTAIN CONDUCT
Every DJ Cabs Captain must:
behave respectfully and professionally;
treat Customers fairly;
follow traffic laws;
drive safely;
maintain reasonable personal hygiene;
maintain the Vehicle properly;
follow DJ Cabs safety requirements;
protect Customer and parcel information;
cooperate with legitimate customer-support investigations; and
promptly report serious accidents, incidents or safety concerns to DJ.
11. ZERO TOLERANCE FOR INTOXICATION
You must not provide any DJ Service while under the influence of:
alcohol;
narcotics;
prohibited drugs;
intoxicants; or
any substance that materially affects safe driving.
You must not consume alcohol or prohibited intoxicating substances while providing Services.
Dangerous driving or suspected intoxication may result in immediate suspension or termination.
Where legally required, DJ may cooperate with law-enforcement or regulatory authorities.
12. SAFETY REQUIREMENTS
You must:
drive responsibly;
obey traffic signals and applicable speed limits;
follow road-safety laws;
use required safety equipment;
ensure that the Customer follows applicable safety requirements;
avoid distracted or dangerous driving;
stop at a safe and lawful location before handling communications where required;
immediately report serious accidents or safety incidents; and
cooperate with emergency procedures.
You must not use the Vehicle for any unlawful purpose.
13. PROHIBITED CONDUCT
A Captain must not:
harass, threaten, abuse or intimidate a Customer;
engage in sexual misconduct or inappropriate behaviour;
discriminate against a Customer;
demand unauthorized money from a Customer;
manipulate fares or charges;
manipulate GPS or location information;
create fake rides or deliveries;
create fake accounts;
share accounts;
submit false information or documents;
misuse Customer information;
misuse parcel information;
steal or retain Customer property or parcels;
intentionally damage parcels;
carry prohibited or unlawful items knowingly;
solicit Customers for unauthorized purposes;
bypass DJ Cabs systems for fraudulent benefit;
use bots, scripts or unauthorized software;
attempt to hack or compromise the DJ Platform;
upload malware or harmful code;
commit fraud or theft; or
violate applicable law.
DJ Cabs may suspend or terminate a Captain's account for serious or repeated violations.
14. CUSTOMER INFORMATION AND PRIVACY
During a ride or delivery, you may receive limited Customer information such as:
name;
pickup or delivery location;
destination;
mobile/contact functionality;
order or parcel information; and
information necessary to complete the Service.
You may use such information only for completing the relevant Service and legitimate safety/support purposes.
You must not:
save Customer information for personal use;
sell Customer information;
share Customer information;
contact Customers for personal purposes;
harass Customers;
use Customer information for marketing without authorization; or
publish Customer information.
These obligations continue after your DJ account is suspended or terminated.
15. LOCATION AND TRIP / DELIVERY TRACKING
DJ Cabs may use location information for:
Captain matching;
ride and delivery allocation;
navigation;
pickup and destination;
trip tracking;
delivery tracking;
customer support;
safety;
fraud prevention; and
service improvement.
You must not intentionally manipulate GPS, location or tracking information.
16. FARES, PAYMENTS AND CAPTAIN EARNINGS
16.1
Applicable ride fares, delivery charges, platform charges and other amounts may be displayed or calculated through the DJ Cabs Platform.
16.2
Depending on the applicable service model, payments may be:
collected through DJ Cabs;
processed through an authorized payment provider; or
collected directly by the Captain where enabled by DJ Cabs.
16.3
DJ Cabs may charge applicable platform fees, commissions, service fees or other charges according to the applicable commercial terms communicated to Captains.
16.4
Applicable taxes, statutory deductions or other legally required deductions may be made where required by law.
16.5
DJ Cabs does not guarantee minimum earnings, minimum rides, minimum deliveries or any fixed income unless expressly agreed in writing.
16.6
Captains are responsible for their own applicable tax and legal obligations arising from their activities, except where the Company has a legal obligation to deduct, collect or remit amounts.
17. CANCELLATION AND NO-SHOW
17.1
Cancellation rules may vary between Bike Taxi and Delivery Services.
17.2
You must not intentionally manipulate cancellations.
17.3
You must not ask or pressure Customers to cancel a request for the purpose of obtaining an improper benefit.
17.4
Repeated fraudulent cancellations may result in account restrictions, suspension or termination.
18. DELIVERY PROOF
For Delivery Services, DJ may require appropriate proof of delivery, which may include:
OTP verification;
recipient confirmation;
digital confirmation;
photograph where permitted;
signature; or
other verification method enabled by DJ.
You must provide accurate delivery information and must not create false proof of delivery.
19. LOST PROPERTY
If a Customer leaves an item with you during a Bike Taxi ride, you should report it to DJ Cabs and cooperate with reasonable efforts to return it.
You must not intentionally retain, sell, use or dispose of Customer property.
For parcels, you must follow DJ's Cabs delivery and incident procedures.
20. ACCIDENTS AND INSURANCE
20.1
You must maintain all legally required Vehicle insurance.
20.2
If DJ provides or facilitates any additional insurance or accident protection, that protection will be subject to the applicable insurer's terms, conditions, limits and exclusions.
20.3
You must promptly report serious accidents, injuries, vehicle incidents or delivery incidents to DJ Cabs.
20.4
You must cooperate with reasonable investigation and insurance procedures.
21. FRAUD AND PLATFORM MANIPULATION
The following may be treated as serious violations:
fake rides;
fake delivery requests;
GPS manipulation;
account sharing;
duplicate accounts;
payment manipulation;
false cancellation;
fake delivery confirmation;
incentive manipulation;
false documents;
unauthorized Customer information use;
parcel theft or manipulation;
attempting to bypass DJ security; or
any activity intended to obtain an improper financial or operational advantage.
DJ may suspend or terminate the account and may take other lawful action where appropriate.
22. INTELLECTUAL PROPERTY
The DJ Cabs name, logo, trademarks, software, application, website, design, content and technology are owned by or licensed to Aarambh Global Mobility Ventures Private Limited or its relevant licensors.
You receive only a limited, personal, non-exclusive and revocable right to use the DJ Platform for authorized Services.
You must not:
copy the DJ Cabs application;
modify the Platform;
reverse engineer the software;
extract source code;
scrape Platform data;
misuse DJ Cabs branding;
commercially exploit DJ intellectual property; or
create unauthorized products using DJ's Cabs protected technology or materials.
23. INDEPENDENT CAPTAIN RELATIONSHIP
Unless expressly agreed otherwise in a separate written agreement:
the Captain operates as an independent service provider;
these Terms do not create an employment relationship;
these Terms do not create a partnership or joint venture;
the Captain does not have authority to legally bind the Company; and
the Captain remains responsible for complying with applicable laws relating to their own activities.
Nothing in this clause removes any rights or obligations that cannot legally be excluded.
24. PLATFORM AVAILABILITY
DJ Cabs will make reasonable efforts to maintain the Platform but does not guarantee uninterrupted availability.
The Platform or any Service may become temporarily unavailable due to:
maintenance;
technical problems;
internet or network failure;
GPS problems;
power failure;
government restrictions;
regulatory requirements;
severe weather;
cyber incidents;
third-party service failures; or
circumstances beyond the Company's reasonable control.
DJ Cabs may modify, suspend or discontinue any feature or Service subject to applicable law.
25. NO GUARANTEE OF EARNINGS OR BOOKINGS
DJ Cabs does not guarantee:
minimum bookings;
minimum deliveries;
minimum rides;
minimum earnings;
fixed daily income;
fixed monthly income;
continuous availability of Customers; or
continuous availability of Service Requests.
Captain earnings may vary based on demand, location, availability, Service category, applicable charges, cancellations and other factors.
26. ACCOUNT SUSPENSION AND TERMINATION
DJ Cabs may suspend, restrict or terminate a Captain account where reasonably necessary, including for:
violation of these Terms;
expired or invalid documents;
fraudulent activity;
safety concerns;
serious customer complaints;
dangerous driving;
intoxication;
misuse of Customer information;
parcel theft or manipulation;
Platform manipulation;
unauthorized account use;
violation of applicable law; or
other material safety, legal or operational concerns.
Where appropriate and permitted by law, DJ may conduct an investigation before final action.
A Captain may stop using the Platform and request account closure through the applicable DJ Cabs process.
27. EFFECT OF TERMINATION
After termination or deactivation, the Captain must:
stop using the DJ Cabs Platform;
stop representing themselves as an active DJ Cabs Captain;
stop accepting DJ Cabs Service Requests;
return or appropriately handle any DJ/customer property or parcel in their possession;
settle legitimate outstanding amounts; and
continue complying with confidentiality and privacy obligations.
Termination does not affect obligations that by their nature are intended to continue after termination.
28. COMPLAINTS AND INVESTIGATIONS
DJ Cabs may investigate complaints relating to:
Customer safety;
Captain conduct;
Bike Taxi Services;
Delivery Services;
parcels;
payments;
fraud;
accidents; or
Platform misuse.
The Captain agrees to reasonably cooperate with legitimate investigations.
DJ Cabs may review relevant information such as trip records, delivery records, payment records, Platform activity and communications, subject to applicable law.
Where legally required or reasonably necessary, DJ Cabs may provide relevant information to government authorities, law-enforcement agencies, courts, regulators, insurers or other authorized parties.
29. FORCE MAJEURE
DJ Cabs shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:
natural disasters;
severe weather;
floods;
earthquakes;
fire;
epidemics or pandemics;
war;
riots or civil disturbance;
government restrictions;
regulatory actions;
internet or telecommunications failure;
power failure;
cyber incidents; or
other circumstances beyond reasonable control.
30. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, DJ Cabs shall not be liable for indirect, incidental, special or consequential losses arising from the Captain's use of the Platform.
DJ Cabs shall not be responsible for matters arising solely from:
the Captain's unlawful conduct;
dangerous or negligent driving;
failure to maintain the Vehicle;
expired or invalid documents;
violation of traffic laws;
misuse of Customer information;
unauthorized use of the Captain account;
loss caused by the Captain's own acts or omissions; or
circumstances beyond DJ's reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded.
31. INDEMNIFICATION
To the extent permitted by applicable law, the Captain agrees to indemnify and hold harmless Aarambh Global Mobility Ventures Private Limited, its directors, officers, employees and authorized service providers against claims, losses, damages, penalties and reasonable costs arising from:
breach of these Terms;
violation of applicable law;
fraudulent or unlawful conduct;
false documents or information;
misuse of the DJ Cabs Platform;
misuse of Customer information;
damage or improper handling of parcels; or
claims arising from the Captain's own conduct or provision of Services,
except to the extent such liability is finally determined to have resulted from the Company's own unlawful conduct.
32. CHANGES TO THESE TERMS
DJ Cabs may update these Terms from time to time.
Updated Terms may be communicated through:
DJ Cabs App;
website;
SMS;
email;
WhatsApp;
push notification; or
another reasonable communication method.
Continued use of the DJ Platform after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
33. GOVERNING LAW
These Terms shall be governed by the laws of India, subject to applicable state-specific laws and regulations.
Any dispute shall first, where reasonably possible, be raised through DJ's Cabs internal support or grievance process.
Nothing in these Terms prevents a Captain from approaching a competent statutory or judicial authority where such right cannot legally be excluded.
34. DISPUTE RESOLUTION
The Company and Captain should first make reasonable efforts to resolve disputes amicably through the applicable DJ support or grievance process.
Where arbitration is adopted for a particular dispute or category of disputes, the applicable arbitration arrangement shall comply with the Arbitration and Conciliation Act, 1996, as amended, and other applicable law.
Nothing in this section prevents either party from approaching a competent authority or forum where such remedy is legally available.
35. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary.
The remaining provisions shall continue to remain effective to the extent permitted by law.
36. NOTICES
DJ Cabs may provide notices through:
the DJ Cabs Platform;
registered mobile number;
registered email address;
SMS;
WhatsApp;
push notification; or
another legally permissible communication method.
Official Company contact details shall be displayed on the DJ Cabs Platform or Company's official website.
37. CAPTAIN SUPPORT AND GRIEVANCE REDRESSAL
DJ Cabs Captain Support
Email: driver@djcabs24.com
Phone: +91 7007931957
Website: www.djcabs24.com
Grievance Officer
Name: Anurag Patel
Designation: Executive
Email: grievance@djcabs24.com
Registered Office
Aarambh Global Mobility Ventures Private Limited
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
The Company may update support and grievance details from time to time.
38. ELECTRONIC ACCEPTANCE
By clicking “I Agree”, “Accept”, “Register”, “Continue” or any similar button, or by registering for and using the DJ Platform, the Captain confirms that:
they have read and understood these Terms;
they agree to be bound by these Terms;
all information provided to DJ Cabs is true and accurate;
they will comply with applicable laws;
they will comply with DJ Cabs safety and operational requirements; and
they understand that electronic acceptance may constitute acceptance of these Terms to the extent recognized under applicable law.
39. COMPANY DETAILS
Company Name: Aarambh Global Mobility Ventures Private Limited
Brand / Platform: Driver Junction – DJ Cabs
Nature of Platform: Technology-enabled Bike Taxi and Instant Courier / Parcel Delivery Platform
Date of Incorporation: 3 August 2026
Registered Office:
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
Captain Support: driver@djcabs24.com
Customer Support: support@djcabs24.com
Grievance Officer: Anurag Patel
Grievance Email: grievance@djcabs24.com
Contact Number: +91 7007931957
Website: www.djcabs24.com
CAPTAIN ACKNOWLEDGEMENT
I confirm that I have read and understood the Terms & Conditions for DJ Captains / Driver Partners.
I agree to comply with:
these Terms;
DJ Cabs policies;
applicable traffic and transport laws;
safety requirements;
Vehicle requirements;
Delivery and Parcel handling requirements; and
all other applicable legal requirements.
Captain Name: ______________________________________
Registered Mobile Number: ____________________________
Driving Licence Number: ______________________________
Vehicle Registration Number: __________________________
Service Selected:
☐ Bike Taxi
☐ Instant Courier / Parcel Delivery
☐ Both
Signature / Electronic Acceptance: ______________________
Date: _______________________________________________
DRIVER JUNCTION – DJ Cabs
Operated by:
Aarambh Global Mobility Ventures Private Limited
Registered Office:
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
Captain Support: +91 7007931957
Email: driver@djcabs24.com
© 2026 Aarambh Global Mobility Ventures Private Limited. All Rights Reserved.