TERMS & CONDITIONS FOR USERS
DRIVER JUNCTION – DJ Cabs
Auto, E-Rickshaw, Cab & EV Car Services
Last Updated: 1 September 2026
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “you” or “your”) and Aarambh Global Mobility Ventures Private Limited, operating under the brand name Driver Junction – DJ Cabs (“DJ Cabs”, “Company”, “we”, “us” or “our”).
These Terms govern your access to and use of the Driver Junction – DJ mobile application, website, technology platform and related services (collectively, the “Platform”).
Registered Office
Aarambh Global Mobility Ventures Private Limited
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
By downloading, accessing, registering with, or using the DJ Cabs Platform, or by booking or availing any Service, you acknowledge that you have read, understood and agreed to these Terms, together with the DJ Cabs Privacy Policy, Safety Policy, Cancellation & Refund Policy, Account Deletion Policy and other applicable policies displayed on the Platform.
If you do not agree with these Terms, please do not use the Platform or Services.
1. DEFINITIONS
1.1 “Platform”
Means the Driver Junction – DJ Cabs mobile application, website, software, technology infrastructure and related digital services operated or controlled by DJ Cabs.
1.2 “Services”
Means transportation and mobility services made available through the Platform, including:
Auto-rickshaw services;
E-Rickshaw services;
Cab / Car services;
Electric Vehicle (EV) Car services; and
Other mobility services that may be introduced by DJ from time to time.
1.3 “User” or “Customer”
Means any person who registers with, accesses or uses the Platform or books or avails a Service.
1.4 “Driver”
Means a driver providing transportation services through or in connection with the DJ Cabs Platform.
1.5 “Partner”
Means a vehicle owner, fleet operator, driver, service provider or other authorized business partner associated with DJ Cabs for providing or supporting the Services.
1.6 “Booking”
Means a ride request made by a Customer through the Platform.
1.7 “Fare”
Means the amount payable for a Service, as displayed, estimated or otherwise determined through the Platform, subject to Applicable Law.
1.8 “Account”
Means the account created by a User for accessing and using the Platform.
1.9 “Applicable Law”
Means applicable laws, rules, regulations, notifications, orders, governmental directions and regulatory requirements applicable in India and the relevant State or location where the Service is provided.
2. ABOUT DRIVER JUNCTION – DJ Cabs
DJ Cabs is a technology-enabled mobility platform operated by Aarambh Global Mobility Ventures Private Limited.
The Platform enables Customers to discover, request and coordinate transportation Services with Drivers and Partners.
Depending on the applicable operating model, transportation Services may be provided by Drivers, vehicle owners, fleet operators or other authorised Partners.
DJ Cabs may provide technology and operational support such as:
ride booking;
driver matching;
location services;
trip tracking;
communication;
payment facilitation;
customer support;
safety features; and
other technology-enabled mobility services.
Availability of a particular Driver, vehicle or Service is not guaranteed at all times.
DJ Cabs may introduce, modify, suspend or discontinue Services, features or service areas subject to Applicable Law.
3. ELIGIBILITY
You must generally be 18 years or older to independently create an Account and use the Platform.
You must:
provide accurate and complete information;
have legal capacity to enter into an agreement under Applicable Law;
use the Platform only for lawful purposes; and
not use another person's Account without proper authorization.
DJ may suspend or terminate an Account if information provided by the User is false, misleading, fraudulent or unverifiable.
4. ACCOUNT REGISTRATION
Certain DJ Cabs Services may require you to create an Account.
You may be required to provide:
name;
mobile number;
email address;
profile information;
emergency contact information;
payment information; and
other information reasonably necessary to provide the Services.
DJ Cabs may verify information directly or through authorized third-party service providers.
You are responsible for maintaining the security of your Account and Device.
You must immediately inform DJ Cabs if you believe that your Account has been accessed without authorization.
You must not:
sell or transfer your Account;
create fraudulent Accounts;
create duplicate Accounts for misuse of offers or restrictions;
impersonate another person; or
knowingly provide false information.
5. BOOKING AND RIDE REQUESTS
A Customer may enter a pickup location and destination and request an available Service through the Platform.
DJ Cabs may identify available Drivers based on location, availability, vehicle category and operational requirements.
A ride request does not guarantee that a Driver will accept the booking.
A Driver may accept or decline a booking subject to Applicable Law and DJ Cabs policies.
After acceptance, the Platform may display relevant information such as:
Driver name;
Driver photograph, where applicable;
vehicle type;
vehicle registration number;
estimated arrival time; and
other information reasonably necessary for the ride.
Estimated arrival times may change due to traffic, weather, road conditions, GPS limitations, network issues or other circumstances.
Before entering the vehicle, Customers should verify the Driver and vehicle details displayed in the DJ Cabs App.
Customers should not enter a vehicle if the registration number or Driver details materially differ from those displayed on the Platform.
6. CUSTOMER RESPONSIBILITIES
Customers agree to:
provide correct pickup and destination information;
behave respectfully towards Drivers, Partners and other persons;
follow reasonable safety instructions;
comply with applicable traffic and safety requirements;
use seat belts where applicable;
comply with applicable passenger capacity requirements;
keep personal belongings secure;
report accidents, safety incidents or serious misconduct to DJ as soon as reasonably possible;
not damage or misuse the vehicle; and
cooperate with reasonable safety and incident investigations.
7. PROHIBITED CONDUCT
Customers must not:
use the Platform for illegal activities;
threaten, abuse, harass or assault a Driver or other person;
damage or intentionally misuse a vehicle;
carry illegal, dangerous or prohibited materials;
carry weapons or other prohibited items contrary to Applicable Law;
use false identity or fraudulent information;
create fraudulent Accounts;
manipulate fares, promotions, referrals or rewards;
make fraudulent payment disputes or chargebacks;
interfere with GPS or other Platform security features;
introduce malware, viruses or harmful software;
attempt unauthorized access to DJ Cabs systems;
stalk or harass a Driver after completion of a ride;
misuse Driver contact information;
record or publish another person's private information without lawful authority;
engage in discriminatory, threatening, sexually inappropriate or abusive conduct;
use the Platform for unauthorized commercial solicitation; or
violate Applicable Law or these Terms.
DJ Cabs may restrict, suspend or terminate Accounts involved in prohibited conduct and may report unlawful activity to appropriate authorities where required or permitted by law.
8. DRIVER INFORMATION AND CUSTOMER PRIVACY
For the purpose of completing a ride, DJ may provide the Customer with relevant Driver information such as:
Driver name;
photograph, where applicable;
vehicle details;
registration number;
rating, where applicable; and
communication functionality.
Customers must use this information only for the relevant booking, safety and Service purposes.
Customers must not:
misuse Driver information;
publish Driver personal information;
contact Drivers for harassment or solicitation;
share Driver information without lawful authority; or
use Driver information for stalking or any unlawful purpose.
9. LOCATION AND LIVE TRIP TRACKING
DJ may use location technology to facilitate mobility Services.
Location information may be used for:
pickup and destination;
Driver matching;
navigation;
estimated arrival time;
live trip tracking;
safety;
emergency response;
customer support;
fraud prevention; and
service improvement.
Customers may be required to provide location permission for certain features.
If location permission is disabled, certain DJ features may not function properly.
Live trip tracking may be available during an active ride and may support authorized safety features.
10. FARES AND PRICING
The applicable fare or estimated fare may be displayed in the DJ Cabs App before or during a booking.
Fares may depend on factors including:
distance;
time;
vehicle category;
applicable taxes;
tolls;
parking charges;
waiting time;
applicable regulatory requirements; and
other disclosed charges.
An estimated fare may differ from the final fare where circumstances during the ride affect the applicable charges.
Additional charges will be applied only where permitted by Applicable Law and applicable Service terms.
Customers are responsible for paying the applicable fare for the Service actually availed.
11. PAYMENT
DJ Cabs may support payment methods including:
UPI;
debit/credit cards;
net banking;
wallets;
cash, where available; and
other payment methods introduced by DJ Cabs.
Payment processing may be handled by authorized payment gateways, banks or other payment service providers.
Customers must not use fraudulent, stolen or unauthorized payment instruments.
Failed, reversed or unpaid transactions may result in restrictions on further use of the Platform, subject to Applicable Law.
Refunds, where applicable, will be handled according to the DJ Cabs Cancellation & Refund Policy.
Where cash payment is enabled, the Customer may be required to pay the applicable amount directly to the Driver.
12. CANCELLATION AND REFUNDS
Customers may cancel a booking subject to the applicable cancellation terms displayed in the DJ App.
Cancellation charges may apply depending on the circumstances of cancellation.
Cancellation charges may be applicable where:
a Driver has accepted the booking;
the Driver has travelled towards the pickup location;
the Customer does not appear at the pickup location within the applicable waiting period;
repeated or abusive cancellation behaviour occurs; or
other circumstances specified by DJ Cabs apply.
Refunds, where applicable, will be processed according to the DJ Cabs Cancellation & Refund Policy.
DJ Cabs may waive or modify cancellation charges in appropriate circumstances, including technical problems, safety issues or exceptional situations.
13. SAFETY AND SOS
DJ Cabs may provide safety features designed to support Customers and Drivers.
Depending on the Service and available functionality, safety features may include:
Driver verification;
vehicle verification;
live trip tracking;
trip sharing;
SOS/emergency assistance;
customer support; and
incident reporting.
The SOS feature should be used only for genuine emergencies.
In an immediate emergency, Customers should also contact the appropriate emergency service directly, including 112, where applicable.
Information relevant to an emergency may be shared with emergency contacts, emergency services, law enforcement authorities, insurers or other authorized parties where legally permitted and reasonably necessary.
DJ Cabs cannot guarantee emergency response times because response may depend on network availability, location, emergency authorities and circumstances outside DJ's control.
14. ACCIDENTS AND INSURANCE
Where insurance coverage is applicable to a particular Service, the applicable insurance policy, insurer terms and claim procedures shall govern.
Insurance coverage, eligibility, exclusions, limits, premiums, if any, and claim procedures may vary depending on the applicable Service and insurance arrangement.
DJ Cabs does not guarantee that every insurance claim will be approved or paid.
Customers should report accidents and safety incidents to DJ Cabs as soon as reasonably possible.
DJ Cabs may assist in coordinating with the relevant Driver, Partner, insurer or emergency service where appropriate.
15. AUTO SERVICES
Auto Services may be provided through authorized Drivers or Partners using vehicles permitted under Applicable Law.
Fare and other applicable charges shall be determined according to the applicable Service model and Applicable Law.
Customers must comply with applicable passenger capacity and safety requirements.
Customers must not:
intentionally damage the vehicle;
interfere with vehicle controls;
carry prohibited materials;
behave in a manner that creates an unreasonable safety risk; or
instruct the Driver to violate traffic laws.
A Driver may refuse or discontinue a ride where reasonably necessary for safety or where permitted or required by law.
16. E-RICKSHAW SERVICES
E-Rickshaw Services may be provided through authorized Drivers or Partners using vehicles permitted under Applicable Law.
The availability of E-Rickshaw Services may vary by location, operating hours, vehicle availability and applicable regulatory requirements.
Customers must comply with applicable passenger capacity and safety requirements.
Customers must not:
intentionally damage the vehicle;
interfere with vehicle controls;
carry prohibited materials;
behave in a manner that creates an unreasonable safety risk; or
instruct the Driver to violate Applicable Law.
DJ Cabs may suspend or restrict E-Rickshaw Services in any location where such Services are not legally permitted, operationally available or otherwise suitable to be offered.
17. CAB / CAR SERVICES
Cab and Car Services may be provided through authorized Drivers, fleet operators or Partners.
Vehicle category and availability may vary by location.
Customers must not exceed the permitted passenger capacity of the vehicle.
Customers must comply with applicable safety requirements, including the use of seat belts where required.
Special facilities such as child seats, accessibility equipment or other additional facilities are subject to availability unless expressly guaranteed by DJ.
18. EV CAR SERVICES
DJ Cabs may make Electric Vehicle (EV) Car Services available through authorized Drivers, fleet operators or Partners.
EV Services are subject to vehicle availability, charging availability, operating conditions and Applicable Law.
The availability of a particular EV vehicle or EV category is not guaranteed.
Customers must not:
interfere with charging equipment;
tamper with vehicle systems;
intentionally damage the vehicle;
misuse charging equipment;
carry prohibited materials; or
instruct the Driver to violate Applicable Law.
Where an EV Service is affected by charging, battery, technical or operational limitations, the Service may be delayed, changed, substituted or cancelled where reasonably necessary.
19. CUSTOMER COMMUNICATIONS
DJ Cabs may communicate with Customers through:
telephone;
SMS;
email;
WhatsApp;
push notifications;
in-app notifications; and
other authorized communication channels.
Communications may include:
OTPs;
booking confirmations;
Driver arrival notifications;
trip updates;
payment information;
safety alerts;
customer support;
account notifications; and
promotional communications where permitted.
Essential service communications may continue even if a Customer opts out of promotional communications.
20. PERSONAL DATA AND PRIVACY
DJ Cabs may collect and process personal information necessary to provide, secure and improve the Services.
Such information may include:
name;
mobile number;
email;
location;
trip information;
device information;
payment information;
communications;
emergency contact information; and
other information described in the DJ Privacy Policy.
Personal information will be handled in accordance with the DJ Cabs Privacy Policy and Applicable Law.
DJ Cabs may use authorized third-party service providers for payment processing, mapping, hosting, communication, verification, analytics, security and other operational purposes.
Customers should review the DJ Privacy Policy for detailed information about collection, use, retention and deletion of personal data.
21. RATINGS, REVIEWS AND FEEDBACK
Customers may be permitted to rate or review Drivers after completing a Service.
Reviews must be based on genuine experience.
Customers must not submit fake, abusive, discriminatory, threatening or fraudulent reviews.
DJ Cabs may investigate complaints and take appropriate action where necessary.
DJ Cabs may use aggregated and non-identifying feedback to improve its Services.
22. LOST PROPERTY
Customers are responsible for their personal belongings.
If an item is left in a vehicle, the Customer should contact DJ Cabs Support as soon as reasonably possible.
DJ Cabs may facilitate communication between the Customer and Driver for recovery of a lost item.
DJ Cabs cannot guarantee recovery of lost property.
DJ Cabs will not be responsible for loss, theft or damage to belongings except where liability cannot legally be excluded.
23. SERVICE AVAILABILITY
DJ Cabs does not guarantee continuous availability of the Platform or any particular Service.
Services may be unavailable due to:
weather;
traffic;
road conditions;
vehicle breakdown;
technical issues;
network failure;
government restrictions;
safety concerns;
maintenance; or
other circumstances beyond DJ's reasonable control.
DJ Cabs may temporarily suspend a Service for safety, regulatory, technical or operational reasons.
24. INTELLECTUAL PROPERTY
The DJ Cabs name, logo, trademarks, software, design, graphics, content and technology are owned by or licensed to DJ Cabs.
Customers are granted a limited, personal, non-exclusive and non-transferable right to use the Platform for lawful purposes.
Customers must not:
copy or reproduce the Platform;
modify the Platform;
reverse engineer the software;
scrape Platform data;
commercially exploit DJ content;
misuse DJ trademarks; or
attempt to create a competing product using DJ's proprietary technology or content without authorisation.
25. THIRD-PARTY SERVICES
The Platform may use third-party services such as:
payment gateways;
mapping and navigation providers;
communication providers;
cloud and hosting providers;
insurance providers;
identity verification providers;
analytics providers; and
other technology or operational service providers.
Such third parties may have their own terms and privacy policies.
26. DISCLAIMERS
To the maximum extent permitted by Applicable Law:
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis.
DJ Cabs does not guarantee that the Platform will always be uninterrupted or error-free.
DJ Cabs does not guarantee:
availability of a particular Driver;
availability of a particular vehicle;
exact arrival time;
exact route;
exact estimated fare;
uninterrupted Service; or
conduct of every User or Driver.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
27. LIMITATION OF LIABILITY
To the maximum extent permitted by Applicable Law:
DJ Cabs shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform or Services.
DJ Cabs shall not be responsible for losses arising solely from:
User conduct;
Driver or Partner conduct;
traffic or road conditions;
network failure;
third-party service failure;
inaccurate information provided by the User; or
circumstances beyond DJ's reasonable control.
Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, wilful misconduct or other matters that cannot legally be excluded.
Any limitation of liability shall apply only to the extent permitted under Applicable Law.
28. INDEMNIFICATION
To the maximum extent permitted by Applicable Law, you agree to indemnify and hold harmless DJ and its directors, officers, employees, representatives and authorised service providers from claims, losses, damages, costs and expenses arising from:
your breach of these Terms;
misuse of the Platform;
violation of Applicable Law;
fraudulent activity;
infringement of third-party rights; or
unlawful or abusive conduct by you.
This clause shall not require you to indemnify DJ for matters finally determined to have resulted from DJ's fraud or wilful misconduct.
29. FORCE MAJEURE
DJ Cabs shall not be responsible for delay, interruption or failure caused by circumstances beyond its reasonable control, including:
natural disasters;
floods;
earthquakes;
severe weather;
fire;
epidemics or pandemics;
war;
riots or civil unrest;
strikes;
government restrictions;
court or regulatory orders;
power failure;
internet or telecommunications failure;
cyber incidents;
vehicle or infrastructure failure; or
other circumstances beyond reasonable control.
30. ACCOUNT SUSPENSION AND TERMINATION
You may stop using the Platform at any time.
DJ Cabs may suspend or terminate an Account where:
these Terms are violated;
fraudulent activity is suspected;
false information is provided;
the Platform is misused;
safety or security is threatened;
required payments remain unpaid; or
suspension or termination is required or permitted by law.
DJ Cabs may take temporary preventive action while investigating a serious safety, security or fraud concern.
Account termination does not automatically require immediate deletion of all information where DJ Cabs is legally required or permitted to retain such information.
31. ACCOUNT DELETION
Customers may request deletion of their DJ Account through the Account Deletion functionality available on the Platform or by contacting DJ Cabs.
Account deletion will be handled in accordance with the DJ Cabs Account Deletion Policy and Applicable Law.
Certain information may be retained where required or permitted for:
legal compliance;
taxation;
accounting;
fraud prevention;
security;
dispute resolution;
pending transactions;
legal claims; or
other lawful purposes.
32. PROMOTIONS AND COUPONS
DJ Cabs may provide discounts, promotional codes, referral benefits, rewards or other offers.
Promotional offers may have separate terms and eligibility requirements.
Unless otherwise stated, promotional benefits:
are non-transferable;
cannot be exchanged for cash;
may have expiry dates; and
may be limited to eligible Customers.
DJ Cabs may cancel or withdraw promotional benefits in case of fraud, misuse, technical error or violation of promotional terms.
33. CHANGES TO SERVICES AND TERMS
DJ Cabs may modify these Terms from time to time.
Updated Terms may be published on the Platform.
Where material changes require notice under Applicable Law, DJ will provide appropriate notice.
Continued use of the Platform after the effective date of updated Terms will be subject to the updated Terms, to the extent permitted by Applicable Law.
34. NOTICES
DJ Cabs may provide notices through:
the DJ Cabs App;
push notifications;
SMS;
email;
WhatsApp;
customer support;
registered post; or
other legally recognized communication methods.
35. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT
For questions, complaints, safety concerns, payment issues or other grievances, Customers may contact DJ through the Platform or the following details:
Customer Support Email:
support@djcabs24.com
Customer Support Number:
+91 7007931957
Grievance Officer:
Anurag Patel
Grievance Email:
grievance@djcabs24.com
Registered Office
Aarambh Global Mobility Ventures Private Limited
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
Grievances will be handled in accordance with Applicable Law and DJ's applicable grievance redressal process.
36. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India.
Subject to mandatory statutory rights and Applicable Law, courts having appropriate jurisdiction in Lucknow, Uttar Pradesh, India shall have jurisdiction over disputes arising from these Terms.
Customers are encouraged to first contact DJ Cabs Customer Support or the Grievance Officer to resolve complaints.
37. DISPUTE RESOLUTION
Any dispute should first be raised through DJ's Cabs customer support or grievance mechanism.
The parties shall make reasonable efforts to resolve disputes amicably.
Where legally permissible and mutually agreed, an unresolved dispute may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, unless otherwise required by Applicable Law or mutually agreed.
The arbitration shall be conducted by a mutually appointed sole arbitrator, where applicable.
The language of arbitration shall be English unless otherwise mutually agreed.
38. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue to remain effective.
39. WAIVER
Failure by DJ Cabs to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
40. ENTIRE AGREEMENT
These Terms, together with the:
DJ Cabs Privacy Policy;
DJ Cabs Safety Policy;
DJ Cabs Cancellation & Refund Policy;
DJ Cabs Account Deletion Policy;
applicable promotional terms; and
other applicable policies displayed on the Platform,
constitute the agreement governing the Customer's use of the DJ Platform and Services.
41. ACCEPTANCE
By clicking “I Agree”, “Continue”, “Register”, “Book Ride”, “Confirm Booking” or any similar button, or by accessing or using the DJ Cabs Platform or Services, you acknowledge that:
you have read and understood these Terms;
you agree to be bound by these Terms;
you have reviewed the applicable DJ policies;
you consent to the processing of information in accordance with the DJ Privacy Policy; and
you agree to comply with Applicable Law.
DRIVER JUNCTION – DJ Cabs
Operated by:
Aarambh Global Mobility Ventures Private Limited
Registered Office:
806 A, 8th Floor, Levana Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow, Uttar Pradesh – 226010, India.
Customer Support: +91 7007931957
Email: support@djcabs24.com
Grievance Officer: Anurag Patel
Grievance Email: grievance@djcabs24.com
© 2026 Aarambh Global Mobility Ventures Private Limited. All Rights Reserved.