Safety Policy
Your Safety Is Our First Priority
At Driver Junction (DJ Cabs), safety is not just a feature — it is a core part of our mobility platform.
Driver Junction, operated by Aarambh Global Mobility Ventures Private Limited, is committed to providing a safer, reliable, and technology-enabled mobility experience for both riders and driver partners.
Our platform incorporates safety measures including driver verification, live trip tracking, SOS/emergency assistance, and insurance coverage, subject to applicable terms, conditions, and laws.
Safety for Riders
1. Verified Driver Partners
Driver partners are required to complete the applicable onboarding and verification process before providing services through Driver Junction.
The verification process may include identity verification and verification of driving licence, vehicle documents, and other documents/checks required under applicable laws and our onboarding requirements.
2. Live Trip Tracking
Driver Junction provides live trip tracking through the application.
During an active trip, the rider can view the trip progress and, where the feature is available, share trip information with trusted contacts.
This feature is designed to provide additional visibility and safety during the journey.
3. SOS / Emergency Assistance
Driver Junction provides an SOS/Emergency Assistance feature for riders.
In case of an emergency, riders can use the SOS feature available in the application and may also contact emergency services directly.
Emergency Number: 112
For immediate danger or emergencies, users should contact the appropriate emergency authorities without delay.
4. Customer Insurance
Driver Junction provides an insurance option/coverage for customers in connection with eligible rides, subject to the applicable insurance terms, conditions, exclusions, and coverage limits.
Where customer insurance is applicable to a ride, the applicable insurance charge is mandatory as part of the ride booking and the customer cannot opt out of the required coverage for that ride.
The specific coverage, benefits, exclusions, and claim conditions are governed by the applicable insurance policy and/or insurance provider terms.
Customers should review the applicable insurance information presented in the Driver Junction application before confirming their ride.
5. Ride Verification
Before starting a trip, riders are encouraged to verify the driver and vehicle information displayed in the Driver Junction application.
Riders should not enter a vehicle if the displayed driver or vehicle details do not match the assigned booking.
6. Safety During the Journey
Riders are encouraged to:
Verify driver and vehicle details before starting the ride.
Use live trip tracking where available.
Share trip information with a trusted person when appropriate.
Use the SOS feature in case of an emergency.
Wear a seat belt wherever provided.
Report safety concerns or inappropriate behaviour to Driver Junction.
Safety for Driver Partners
1. Driver Verification
All driver partners are required to complete the applicable onboarding and verification process before being permitted to provide services through Driver Junction.
Required documentation and verification may include driving licence, vehicle documents, identity information, and other applicable requirements.
2. Driver Insurance
Driver Junction provides applicable insurance protection for eligible driver partners in accordance with the applicable insurance arrangements, policy terms, and regulatory requirements.
Where applicable, driver welfare coverage may include health and term/accident-related insurance benefits.
The exact coverage, eligibility, exclusions, claim process, and applicable limits are governed by the relevant insurance policy and terms.
3. SOS for Driver Partners
Driver partners also have access to an SOS/Emergency Assistance feature through the Driver Junction platform, where available.
Drivers can use this feature to seek assistance during an emergency or serious safety incident.
For immediate emergencies:
Emergency Number: 112
4. Live Trip Monitoring
Active trips may be monitored through the Driver Junction platform using available trip-tracking and technology-based safety features.
This helps provide greater visibility of active journeys and supports incident response where applicable.
5. Reporting Unsafe Behaviour
Driver partners can report:
Passenger misconduct
Threats or harassment
Unsafe situations
Violence or abuse
Other serious safety concerns
through the available Driver Junction support channels.
Serious incidents may be investigated and appropriate action may be taken in accordance with applicable policies and law.
Zero Tolerance for Unsafe Behaviour
Driver Junction does not tolerate violence, harassment, threats, abuse, discrimination, or other serious inappropriate behaviour by riders or driver partners.
Depending on the circumstances and applicable policies, Driver Junction may investigate an incident and may restrict, suspend, or terminate access to the platform.
Where required, incidents may also be reported to the appropriate authorities.
Emergency Support
For immediate emergencies, users should contact:
Emergency Services: 112
For Driver Junction support:
24/7 Support: +91 7007931957
Customer Support: support@djcabs24.com
Driver Support: driver@djcabs24.com
Insurance Claims
Insurance coverage is subject to the applicable insurance policy, eligibility requirements, exclusions, documentation requirements, and claim procedures.
If you need assistance regarding an insurance-related incident or claim, please contact Driver Junction support at:
Users may be required to provide relevant ride, incident, and account information for verification and claim assistance.
Important Safety Notice
Driver Junction continuously works to improve safety through technology, verification, tracking, emergency assistance, insurance arrangements, and operational processes.
However, no transportation platform can guarantee that every accident, incident, or emergency can be prevented.
Users and driver partners should always exercise reasonable caution and contact emergency authorities whenever immediate assistance is required.
Company Details
Company Name:
Aarambh Global Mobility Ventures Private Limited
Brand Name:
Driver Junction (DJ Cabs)
Registered Office Address:
806 A, Levava Cyber Heights,
Vibhuti Khand, Gomti Nagar,
Lucknow – 226010,
Uttar Pradesh, India
Customer Support:
support@djcabs24.com
Driver Support:
driver@djcabs24.com
24/7 Support:
+91 7007931957
Website:
https://www.djcabs24.com
Last Updated: September 1, 2026